The blackening of silver jewelry is mainly because silver reacts chemically with sulfides in the air (such as sulfur components in sweat and cosmetics) to form black silver sulfide. This is a natural property of silver and not a quality issue. Regularly wiping with a silver cloth or cleaning with toothpaste can restore its luster.

• Store separately: Avoid mixing different materials (such as silver, gold, gems) to prevent friction scratches or chemical reactions between metals.
• Keep dry and sealed: Store in sealed bags or jewelry boxes (with desiccants inside), especially for silver jewelry and pearls, to avoid humid environments.
• Keep away from chemicals: The storage area should be free from contact with perfume, hairspray, cosmetics, etc.

For return requests, please contact our dedicated customer service. The email address is lhqrnoob@126.com.

The product after replacement will no longer be covered by the one-year warranty service.

For US orders, if you choose to return your order using a prepaid return label, a return shipping fee of $10 will be deducted from the final refund amount. International customers are responsible for their own return label.

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. International returns may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us. 

From the day your return parcel is delivered to our warehouse, it takes  5-7 business days for returns to process. Once processed, you will be sent a confirmation notice on the return.